From early mornings at practice to high-pressure game moments, sports taught me lessons that extend far beyond the court. Many of those lessons hit home later in life while watching my own kids excel in their sports careers.
Both of my children were highly accomplished athletes and went on to compete at the collegiate level. Today, my daughter is a Collegiate Head Women’s Golf coach. Supporting their journeys taught me as much as any game I ever played. Through wins and setbacks, I learned that discipline, adaptability, and teamwork are what shape character, not trophies or stat sheets.
Lessons That Last Beyond the Game
Watching my kids prepare, compete, face challenges, and come back stronger reshaped my perspective and gave me a better framework for navigating challenges and leading with purpose. Along the way, I made sure to pass on one important message: the sport you play does not define who you are, no matter how good you are at it. You have to love it for the right reasons, not for the titles or stats.
Whether it’s building better healthcare plans or strengthening client relationships, I approach every “game” with the same mindset I encouraged in my kids: prepare relentlessly, stay flexible, and keep the team at the center of every strategy.
Discipline: Winning Starts with the Details
In athletics, discipline drives consitency. It’s what gets you to practice when no one’s watching, what pushes you to show up, put in the reps, and master the fundamentals. In the insurance industry, that same level of discipline is what drives results. Whether it’s analyzing claims data, managing a complex benefits strategy, or staying ahead of industry shifts, success belongs to those who commit to doing the small things right.
Adaptability: Turning Setbacks into Strength
Injuries, losses, and unexpected changes are part of the athlete’s journey. The insurance world is no different. Markets shift, regulations change, and client needs evolve. The ability to adjust quickly, without losing sight of the end goal, is critical. At Concierge TPA, this adaptability is part of our DNA.
Our model is built on flexibility, giving employers and brokers the tools to create benefit plans that reflect the unique needs of their organization, not a standard template. Whether it’s mid-year plan adjustments, tailored cost-containment strategies, or responsive support for employees, we’re committed to helping clients stay one step ahead.
Teamwork: Everyone Plays a Role
No game is ever won by one player alone. The same goes for delivering better healthcare solutions. Brokers, employers, employees, everyone plays a role in designing and implementing a plan that works. As I learned in sports, communication and trust are non-negotiable for success, and that belief shapes every interaction I have with our partners and clients.
Success in this space depends on alignment, communication, and shared goals. You need everyone pulling in the same direction, just like a team on the court. Trust isn’t just helpful; it’s essential. You have to trust your teammates to do their job, just like clients trust us to do ours.
That belief shapes every interaction I have with our partners and clients. Whether we’re customizing plan designs, resolving claims issues, or planning for renewals, we operate as one unit with a shared goal: delivering solutions that serve people well. Because at the end of the day, wins in our world are measured by healthier outcomes, better experiences, and stronger partnerships, not stats on a scoreboard.
Why It Matters for Clients
When I think about the employers and plan sponsors we work with, I see teams that want more than just coverage. They want partners who understand the importance of strategy, who can stay agile under pressure, and who never lose sight of the bigger picture. That’s where Concierge TPA stands out.
We believe in personalized benefits administration that combines flexibility, transparency, and a member-first approach—all designed to help employers control costs while improving outcomes for their people.